Privacy Policy
Last updated: 28 September 2026
1. About this Privacy Policy
Celestial Nest respects the privacy of families, candidates, website visitors and other people who interact with us. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, how long we keep it, and the choices and rights available to you.
About this Privacy Policy
This policy is intended to support our operations in the United Kingdom and Canada. Different privacy laws may apply depending on where you are located and where Celestial Nest is operating, including the UK General Data Protection Regulation and Data Protection Act 2018, Canada’s Personal Information Protection and Electronic Documents Act where applicable, and applicable provincial privacy laws, including Quebec privacy law where relevant. This policy should be read together with any more specific privacy information provided when you complete a form, apply to join the Celestial Nest Network.
How We Use Personal Information
2. Who We Are and How to Contact Us
Celestial Nest provides childcare and private household staffing search and matching services.
Website / trading name: Celestial Nest
Legal operator: Agence Celestial Nest inc. (proposed legal name; registration pending)
Privacy Lead: Marleine Bigoude — President and Director
Privacy email: contact@celestialnestagency.com
Business correspondence address: 333 René-Lévesque Boulevard East, Apt. 1203, Montréal, Québec, Canada
If Quebec privacy law applies to our activities, the person with the highest authority in the business acts as the person responsible for the protection of personal information unless that role is delegated in writing.
3. The Information We May Collect
Families and other service enquirers
• Identity and contact details, such as your name, email address and telephone number.
• Location information, such as your city and country.
• Information about the type of support, placement or household staffing service you are looking for.
• Information you choose to provide about your household, schedule, preferences, requirements or circumstances.
• Records of consultations, enquiries, correspondence and service discussions.
Candidates and professionals
• Identity and contact details, location, work eligibility and availability.
Your Privacy Rights and Security
• CVs, work history, qualifications, training, professional registrations and certifications.
• References and information provided by referees.
• Application responses, assessment results, interview notes and matching preferences.
• Screening and verification information where appropriate and lawful, which may include identity, right-to-work, reference, qualification and background check information.
• Information relevant to proposed roles, placements and communications with families.
Some screening information may be sensitive or subject to additional legal protections.
4. How We Use Personal Information
We may use personal information to: Respond to enquiries; Understand a family’s requirements; Review candidate applications; Carry out screening; Introduce and match families and candidates; Communicate about applications; Maintain records; Comply with legal obligations; Improve our website; Send marketing communications.
5. Legal Grounds and Consent
Where UK data protection law applies, our processing may rely on lawful bases including contracts, legal obligations, legitimate interests, and consent.
6. Information About Children
Our website and forms are intended for adults. Families may provide limited information about children where relevant to childcare needs.
7. Who We May Share Information With
We do not sell personal information. We may share with technology providers (Wix, Jotform), verification providers, professional advisers, or regulators.
8. International and Cross-Border Transfers
Personal information may be processed in more than one country.
9. Cookies and Similar Technologies
Our website may use cookies for essential functions.
10. Automated Tools and Assessments
Tools support our process, not replace human judgement.
11. How Long We Keep Information
We keep information only as long as reasonably necessary.
12. Security
We use reasonable measures to protect personal information.
13. Your Privacy Rights
Rights may include access, correction, deletion, and withdrawing consent.
14. Complaints
Contact our Privacy Lead or your local regulator.
15. Changes to This Policy
We may update this policy as legal obligations change.
Website and technical information
• IP address, browser type, device information, general location derived from technical data, pages visited and interactions.
• Cookie and similar technology information, where used.
• Security, fraud-prevention and diagnostic information.
Information from other sources
• Referees, former employers, training or professional bodies and screening providers.
• Publicly available professional information where it is relevant and lawful.
• Service providers acting on our behalf, for example form, website, communications or screening providers.